Shipping policy

QBR Shipping Policy

Shipping Within the United States

QBR currently ships orders within the United States.

Order Processing

  • Orders are typically processed and shipped within 1–2 business days.
  • Orders placed before 2:00 PM EST may be processed the same business day.
  • Orders placed on weekends or holidays will be processed on the next business day.
    • Example: An order placed on Saturday will be processed the following Monday.

During product launches, presales, or periods of high order volume, processing times may be longer. If there is a specific ship-by date associated with your order, that date will be provided at checkout or communicated to you.

Shipping Costs

  • Free standard shipping is available on orders of $70 or more.
  • For orders under $70, shipping costs are calculated at checkout based on your order and shipping destination.
  • Available shipping options and estimated delivery times will be displayed at checkout before you complete your purchase.

Delivery

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of QBR's control.

If you are unable to see an expected delivery date or tracking information, or if you need to request expedited shipping, please contact customer service. We will do our best to accommodate your request.

QBR is not responsible for delays or damage caused by the shipping carrier after an order has been shipped.

Incorrect or Damaged Shipments

If your order arrives damaged, is missing an item, or you receive the wrong product, please contact customer service with your order number and details about the issue. We will work with you to resolve the issue.

Lost or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your delivery location.

If you are still unable to locate your package, please contact QBR customer service for assistance.

QBR is not responsible for packages that are confirmed as delivered by the carrier.