Refund policy

Returns & Exchanges

We want you to be happy with your QBR purchase. If you need to return or exchange an item, please review the guidelines below.

Returns

Returns must be initiated within 30 days of delivery.

To be eligible for a return, products must be:

  • Unused and in their original condition
  • Returned with the original packaging, tags, and accessories, 

All returned products will be inspected upon arrival. Returns that do not meet our eligibility requirements may be subject to an adjusted refund or may not be accepted.

Returns Due to Change of Mind

If you are returning an item because you changed your mind or no longer want the product, you are responsible for the cost of return shipping.

Once your return is received and inspected, we will process your refund within 2–3 business days.

Used or Damaged Returns

If a returned product has been used or damaged, we'll review it case by case and contact you before processing any adjusted refund. Return shipping for used items is the customer's responsibility.

Exchanges

Because QBR currently offers a limited selection of products, exchanges are handled on a case-by-case basis through our customer service team.

To request an exchange, please contact customer service with:

  • Your order number
  • The item you would like to exchange
  • The reason for the exchange

We will determine the best solution based on your request and available inventory.

Football Exchanges

Customers may request an exchange for a red or blue football.

  • If you are exchanging the football because you changed your mind, you are responsible for the exchange shipping costs.
  • If the football is damaged or defective, QBR will cover the exchange shipping costs.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, missing an item, or contains the wrong product, please contact customer service as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective product, if applicable

Please note: Damage to the outer shipping box alone does not qualify as a damaged product if the product inside is not damaged.

Refunds

Returned products must be received and inspected before a refund is issued.

Once your return has been received and approved:

  • Refunds will be processed within 2–3 business days.
  • Refunds will be issued to the original payment method.
  • Customers may request store credit instead of a refund.